Frequently Asked Questions

1. Can I return my product?
We offer a 30-day no-reason return policy. The return shipping cost is the responsibility of the buyer, and the item must be in its original condition, including tags and packaging.

2. What should I do if my product has an issue?
If your product has a problem upon receipt, please contact customer service immediately. We offer a one-year warranty for replacement or repair of defective parts.

3. What is the battery warranty policy?
For electric wheelchairs that come with a battery, we promise a free replacement within six months of receipt if the battery has an issue.

4. What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal as payment methods.

5. Where do you deliver?
We offer shipping services within North America and select European regions. Please check our shipping policy for specific delivery areas.

6. How long does order processing take?
Most orders are processed within 1-3 business days. Shipping time depends on the selected shipping service.

7. How can I contact customer service?
If you purchased your order from our VERPAL branded website you can contact us via email at:service@verpalife.com;

If you purchased your order from the VERPAL Amazon store, please contact our Amazon store at:mobilityaids_customerservice@outlook.com Customer Service.

8. Are your products tested and certified?
All of our electric wheelchairs and mobility scooters undergo rigorous quality testing and comply with relevant industry standards.

9. What is the warranty period for the products?
Our electric wheelchairs and mobility scooters typically come with a one-year limited warranty. Please refer to the warranty policy for specific terms.

10. How do I clean and maintain my electric wheelchair?
We recommend regularly cleaning the wheelchair surface with a damp cloth and periodically checking the tires and battery condition. For detailed maintenance guidelines, please refer to the user manual.

If you have any further questions, feel free to contact customer service.