FAQs

We accept major credit cards, debit cards, and PayPal as payment methods.

We offer a 30-day return policy, meaning you may request a return within 30 days of receiving your order. If any damage is found upon receiving our products, we will cover the return shipping costs. Return shipping costs for reasons other than product defects are the responsibility of the buyer.

Most orders are processed within 1-3 business days. Shipping time depends on the selected shipping service.

For electric wheelchairs that come with a battery, we promise a free replacement within six months of receipt if the battery has an issue.

If your product has a problem upon receipt, please contact customer service immediately. We offer a one-year warranty for replacement or repair of defective parts.

All of our electric wheelchairs and mobility scooters undergo rigorous quality testing and comply with relevant industry standards.

We offer shipping services within North America and select European regions.

We have warehouses all over the country, and we can deliver the goods to you in 3-5 days.