We accept major credit cards, debit cards, and PayPal as payment methods.
What is your return policy?
We offer a 30-day no-reason return policy. The return shipping cost is the responsibility of the buyer, and the item must be in its original condition, including tags and packaging.
How long does order processing take?
Most orders are processed within 1-3 business days. Shipping time depends on the selected shipping service.
Products
What is the battery warranty policy?
For electric wheelchairs that come with a battery, we promise a free replacement within six months of receipt if the battery has an issue.
Do you offer warranties on your products?
If your product has a problem upon receipt, please contact customer service immediately. We offer a one-year warranty for replacement or repair of defective parts.
Are your products tested and certified?
All of our electric wheelchairs and mobility scooters undergo rigorous quality testing and comply with relevant industry standards.
Shipping
Where do you deliver?
We offer shipping services within North America and select European regions.
How long does it take for me to receive the item after purchase?
We have warehouses all over the country, and we can deliver the goods to you in 3-5 days.
