Shipping policy

Shipping Policy for Verpal

General Information:

  • Primary Markets: North America and Europe.
  • Warehouse Locations: East Coast, West Coast, and Central U.S.
  • Free Shipping:
    • North America: Free shipping on all orders via FedEx Ground®.
    • Europe: Free shipping on orders over $500.

Shipping Options and Times:

  • FedEx (Default):

    • FedEx Ground®: 1-5 business days within North America.
    • FedEx 2Day®: 2 business days.
    • FedEx Standard Overnight®: Next-business-day delivery.
    • FedEx International Priority®: 1-3 business days (Europe).
    • FedEx International Economy®: 2-5 business days (Europe).

  • UPS (Optional):

    • UPS Ground®: 1-5 business days depending on location.
    • UPS 2nd Day Air®: 2 business days.
    • UPS Next Day Air®: Next-business-day delivery.
    • UPS Worldwide Express®: 1-3 business days internationally.

Important Notes:

  • Order Processing: Orders typically processed within 1-2 business days.
  • Customs and Duties: European customers are responsible for customs fees and import duties.

FAQs:

  1. Can I choose UPS instead of FedEx?

    • Yes, customers can choose from a variety of UPS options during checkout if they prefer.

  2. How long does shipping take?

    • Delivery times vary depending on the selected shipping method and destination. FedEx Ground® is the default method, typically delivering within 1-5 business days in North America.

  3. Are there any shipping costs?

    • Shipping is free within North America via FedEx Ground®. European customers enjoy free shipping on orders over $500.

  4. Can I track my order?

    • Yes, once your order is shipped, you will receive a tracking number to monitor its progress.

  5. Do you ship internationally?

    • Yes, we ship to select international destinations. Please refer to the specific shipping options available during checkout.

  6. What should I do if my package is delayed?

    • If your package is delayed beyond the estimated delivery time, please contact our customer service team for assistance.

Shipping Protection Policy：

Shipping Protection is an optional service that helps protect eligible orders against loss, theft, or damage during transit.

For details regarding Shipping Protection coverage, claims, eligibility, and terms, please visit:

By purchasing Shipping Protection, you acknowledge and agree to the applicable terms and conditions.

Contact Us

If you have any questions about our shipping policy, please feel free to contact us:

 

Right of interpretation

The right to interpret all content in this return policy belongs to Verpal.